Troubleshooting & FAQ

We are always happy to help you anytime, however you might be able to solve your problem much faster by checking this page

Possible explanation:

  • Your browser does not support HTML5 or Flash.

    • Solution:

  • Upgrade your browser. We suggest Google Chrome.
  • View the text version of the presentation. Click here

    • Possible explanation:

  • Your browser does not support JavaScript.

    • Solution:

  • Upgrade your browser. We suggest Google Chrome
  • To buy the product directly, click here

    • Possible explanation:

  • You have an anti-spam software installed.
  • Your e-mailing services provider has an anti-spam software installed.

    • Solution:

  • Please check your spam folder.
  • Attention! If your email server has a spam filter, you might only receive a notification that an email has been dropped to the spam folder without sending the actual mail to you.

    • Possible explanation:

  • It seems that some browsers (Safari on mac) save the files with the extension .txt this is due to the fact that the browser has encountered an unknown file extension.

    • Solution:

  • Just remove the .txt from the end of the file name and the file will now play/open correctly.

    • Possible explanation:

  • You might need a better video player, or a better codec pack.

    • Solution:

  • Ensure you have a media player installed. We suggest you to use the following:
  • If you do have a media player installed you are probably missing the codec. You have to install a codec package. We suggest you install K-Lite free codec pack

    • Possible explanation:

  • You are most likely missing the correct video codec to view the video.

    • Solution:

  • Install a codec pack - We suggest you to use K-Lite free codec pack

  • All the products you have bought are on your product page. Check your email for the link. You may scroll down to the product you want to download / view.
  • Alternatively you may use the quick menu at the top of the page to navigate to your various products.

  • You click on the download link beneath the product.
  • If you are having problems accessing the file like this, right-click the download button and then "Save Link As ..." on your context menu and choose a location where you want the file to be stored on your computer.